Terms of service
1.1 Welcome to the Hair by Sam McKnight website.
1.2 The sammcknight.com website (the 'Website') is operated by SMCK Hair Care Products Ltd, a company registered in England and Wales with registered address is Eastcastle House, 27-28 Eastcastle Street, London, United Kingdom, W1W 8DH and company registration number: 9838771. Our VAT registration number is GB 226919780
1.4 Please note that the sale of products or services on the Website will be governed by our Terms of Sale Online
2. USING THE WEBSITE
2.1 The Website is for your personal and non-commerical use only.
2.2 You agree that you are solely responsible for: a) All costs and expenses you may incur in relation to your use of the Website; and b) Keeping your password and other account details confidential.
2.3 The Website is intended for use only by those who can access it from within the UK. If you choose to access the Website from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
2.4 We seek to make the Website as accessible as possible. If you have any difficulties using the Website, please contact us at email@example.com.
3. INTELLECTUAL PROPERTY
3.3 The trade marks, logos, and service marks displayed on the Website (collectively, the 'Trade Marks') are the registered and unregistered marks of Hair by Sam McKnight. Other Trade Marks may also be used on this Website.
3.4 It is strictly prohibited to use, reproduce, duplicate, copy, sell, resell, modify, or otherwise exploit, in whole or in part, the Content, the Trade Marks on the Website, or any other part of the Website for any purpose without our prior written consent.
4. YOUR ACCOUNT
4.2 If your personal information changes then please notify us immediately by contacting us.
4.3 You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account.
4.4 You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately.
4.5 If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered.
4.6 Your account can be cancelled at any time by contacting Customer Services at firstname.lastname@example.org.
5.1 While we try to make sure that the Website is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable ('Unwanted Submissions'). While we value your feedback, you agree not to submit any Unwanted Submissions.
5.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Website to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
6. ACCURACY OF INFORMATION AND AVAILABILITY OF THE WEBSITE
6.1 While we try to make sure that the Website is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Website will be fit or suitable for any purpose. Any reliance that you may place on the information on this Website is at your own risk.
6.2 We may suspend or terminate operation of the Website at any time as we see fit.
6.3 You may have certain legal rights when using the Website (such as if the Terms of Sale Online apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the end of the Terms of Sale Online.
6.4 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
6.5 While we try to make sure that the Website is available for your use, we do not promise that the Website is available at all times nor do we promise the uninterrupted use by you of the Website.
7. THIRD PARTY LINKS
7.1 Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of any third party website operator or referenced content, products or services.
7.2 We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them.
7.3 Your use of a third party site will be governed by the terms and conditions of that third party site. You should carefully review the terms and conditions and privacy policies of all third party website that you visit.
8. LIMITATION ON OUR LIABILITY
9. EVENTS BEYOND OUR CONTROL
10. RIGHTS OF THIRD PARTIES
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you are unhappy with us please contact us as soon as possible by emailing email@example.com.
13. GIFT CARDS
13.1 eGift cards are redeemable online at sammcknight.com only.
13.2 There is a one-year expiration date, from the date of purchase, on all eGift cards.
13.3 We are unable to cancel or refund any eGift card.
13.4 If you lose or delete your eGift card please contact firstname.lastname@example.org
13.5 Once the eGift card has been purchased we are unable to alter the value of card.
13.6 When the eGift card runs out we are unable to top it up - you will be required to purchase another.